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Breeze Customer Agent

Scale customer support with an AI-powered expert that automates ticket resolution.

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  • Train and launch your agent in minutes using existing content

  • Deliver personalized interactions with an on-brand AI agent

  • Leverage reporting and insights to improve team performance

  1. Automate customer support using AI.

    Customer service teams can struggle to keep up with support ticket volume. Breeze customer agent is an AI-powered expert that can engage with customers on your website at any time to provide instant answers. The best part — with Breeze, your service team can enhance efficiency and provide exceptional support around the clock.

  1. Easily set up using your existing content.

    Manually building chatflows for chatbots can be a tedious task. Train your AI agent in minutes using your knowledge base articles, URLs, help sites, and blogs to deliver accurate and personalized responses to common customer issues. No technical expertise required.

  2. Experience natural, trustworthy customer interactions.

    Traditional chatbots can frustrate customers with rigid, scripted responses and limited understanding, leading to poor user experiences. Customize the agent to engage in conversations that feel personal and accurately represent your brand. Breeze customer agent uses only your approved content to reduce inaccuracies and cites its sources to boost customer confidence.

  3. Seamlessly route customer service issues.

    Customers have high expectations and can get frustrated when their issues aren't being addressed in a timely manner. Breeze customer agent skillfully manages customer inquiries it can handle and easily transfers customers to human reps for ones it can’t. Exceed customer expectations as your support team focuses on more complex customer tickets.

  4. Enhance customer satisfaction with data-driven insights.

    Today, customer service teams lack actionable insight into their chatbot and how to improve their customer satisfaction. Understand customer service metrics including resolution rates, handoff percentages, and customer sentiment. With advanced reporting, you can identify knowledge gaps and optimize performance to refine your processes and maintain customer trust.

Have questions? Give us a call and we'll walk you through it.

+1 888-482-7768
  • Florian_Stauder (1) (1)

    Implementing the Customer Agent has been transformative for our support operations. Today, it resolves 60% of customer inquiries, empowering our team to focus on the more complex cases. What was once a manual and time-intensive process is now streamlined and efficient.

    Florian Stauder

    Director of Operations

    Transkribus

  • We receive many technical and troubleshooting questions. I believe the agent enhances and supports my tech support specialist, especially if we keep the knowledge base content updated. It does an incredible job of parsing and reiterating information while being somewhat context-aware.

    Nate Clark

    Founder & CEO

    Konnected.io

  • Florian_Stauder (1) (1)

    Implementing the Customer Agent has been transformative for our support operations. Today, it resolves 60% of customer inquiries, empowering our team to focus on the more complex cases. What was once a manual and time-intensive process is now streamlined and efficient.

    Florian Stauder

    Director of Operations

    Transkribus

  • We receive many technical and troubleshooting questions. I believe the agent enhances and supports my tech support specialist, especially if we keep the knowledge base content updated. It does an incredible job of parsing and reiterating information while being somewhat context-aware.

    Nate Clark

    Founder & CEO

    Konnected.io

  • Florian_Stauder (1) (1)

    Implementing the Customer Agent has been transformative for our support operations. Today, it resolves 60% of customer inquiries, empowering our team to focus on the more complex cases. What was once a manual and time-intensive process is now streamlined and efficient.

    Florian Stauder

    Director of Operations

    Transkribus

  • We receive many technical and troubleshooting questions. I believe the agent enhances and supports my tech support specialist, especially if we keep the knowledge base content updated. It does an incredible job of parsing and reiterating information while being somewhat context-aware.

    Nate Clark

    Founder & CEO

    Konnected.io

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