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Breeze Customer Agent

Scale customer support with an AI-powered expert that automates ticket resolution.

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  • Train and launch your agent in minutes using existing content

  • Deliver personalized interactions with an on-brand AI agent

  • Leverage reporting and insights to improve team performance

  1. Automate customer support using AI.

    Customer service teams can struggle to keep up with support ticket volume. Breeze customer agent is an AI-powered expert that can engage with customers on your website at any time to provide instant answers. The best part — with Breeze, your service team can enhance efficiency and provide exceptional support around the clock.

  1. Easily set up using your existing content.

    Manually building chatflows for chatbots can be a tedious task. Train your AI agent in minutes using your knowledge base articles, URLs, help sites, and blogs to deliver accurate and personalized responses to common customer issues. No technical expertise required.

  2. Experience natural, trustworthy customer interactions.

    Traditional chatbots can frustrate customers with rigid, scripted responses and limited understanding, leading to poor user experiences. Customize the agent to engage in conversations that feel personal and accurately represent your brand. Breeze customer agent uses only your approved content to reduce inaccuracies and cites its sources to boost customer confidence.

  3. Seamlessly route customer service issues.

    Customers have high expectations and can get frustrated when their issues aren't being addressed in a timely manner. Breeze customer agent skillfully manages customer inquiries it can handle and easily transfers customers to human reps for ones it can’t. Exceed customer expectations as your support team focuses on more complex customer tickets.

  4. Enhance customer satisfaction with data-driven insights.

    Today, customer service teams lack actionable insight into their chatbot and how to improve their customer satisfaction. Understand customer service metrics including resolution rates, handoff percentages, and customer sentiment. With advanced reporting, you can identify knowledge gaps and optimize performance to refine your processes and maintain customer trust.

Have questions? Give us a call and we'll walk you through it.

+1 888-482-7768
  • Florian_Stauder (1) (1)

    Implementing the Customer Agent has been transformative for our support operations. Today, it resolves 60% of customer inquiries, empowering our team to focus on the more complex cases. What was once a manual and time-intensive process is now streamlined and efficient.

    Florian Stauder

    Director of Operations

    Transkribus

  • We receive many technical and troubleshooting questions. I believe the agent enhances and supports my tech support specialist, especially if we keep the knowledge base content updated. It does an incredible job of parsing and reiterating information while being somewhat context-aware.

    Nate Clark

    Founder & CEO

    Konnected.io

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    Frequently Asked Questions

    Breeze is HubSpot's AI that powers the entire customer platform. It includes Breeze Copilot to assist with tasks, Breeze Agents to automate work, Breeze Intelligence to enrich your data, and a collection of additional features throughout HubSpot's products. This makes Breeze a complete AI solution for customer-facing teams.

    Breeze customer agent is available in Service Hub’s Pro and Enterprise tiers. Learn more about Service Hub pricing here.

    You can keep track of customer agent interactions in real-time through help desk and inbox workspaces. This will ensure your team is always in control and can jump in to take over conversations if needed.

    Breeze customer agent is available in HubSpot’s live chat product, with more channels coming soon. 

    Breeze customer agent is an AI-powered experience capable of human-like conversations. Chatflows is a rule-based product that follows predefined paths and responses.

    While chatflows can handle simple, predictable queries to deflect customer inquiries, it lacks the flexibility and human-like understanding needed to resolve complex customer issues.

    No technical expertise is required; it's simpler to configure than traditional rule-based chatflows.

    Breeze customer agent can be set up and deployed in minutes. It leverages your existing content such as knowledge bases and website URLs to generate responses to your website visitors.

    Breeze customer agent is fully optimized for English only. We recommend using English to ensure the most accurate results.